What is a grievance?
A grievance is an employment complaint under a collective agreement. The steps in a grievance will be set out in the collective agreement.
Typically, the process involves the union and the employer attempting to resolve the issue, then if that doesn’t work, moving the matter to arbitration. Arbitration is like the courts; each side giving evidence and arguing their case, with a neutral third party (the arbitrator) making a decision that is binding on both parties. Not all disputes can go to arbitration.
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